The following Terms and Conditions of Use, Conditions of Sale and Privacy Policy (hereinafter “CU”) govern the contractual relationship between the user of the Web site (hereinafter “You”) and sileu.com (hereinafter “the Site web “), registered trademark.
You, who are buyer, customer and / or user (hereinafter You) by making use of this Web Site or placing an order through sileu.com, agree to be bound by these Terms and our Privacy Policy (CU) , so if you do not agree with all the CU should not make any order.
If you have any questions regarding these CU you can contact us by writing to [email protected]
Through the Web site sileu.com, it provides information about their products and services and offers the possibility of hiring it. Due to the content and purpose of the Web site, people who want to benefit from its services must accept the CU, completing the registration form and following the steps Sileu subsequently communicated through email. The condition of being registered supposed adherence to the CU in the version published at the time that you access the Web Site.
In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, “Users”) Web Site. In this sense, users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent it may be applicable to them.
These conditions are important both for you and for us since they have been designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a company. You represent that, when ordering, have read and accept the Terms. You agree that: You may only use the website to make legitimate inquiries or orders. You can not make any speculative, false or fraudulent orders. If we have reasonable grounds to believe that it has made a request of this nature we are entitled to cancel the order and inform the relevant authorities. You are also required to provide us certain way and correct your email address, mailing address and / or other contact and acknowledge that we may use this information to contact you if necessary (see our Privacy Policy ). If you do not give us all the information we need, we can not complete your order. By placing an order through this Web Site, you warrant that you are over 18 years and has legal capacity to enter into binding contracts. Orders placed through this website are subject to the General Conditions of Purchase our Web sileu.com. Clicking the HE READ AND ACCEPT THE TERMS button, and then in Checkout You acknowledge that you have read and understood the CU sileu.com and that all products and services ordered will always be supplied by the Website subject to these CU.
PRODUCT INFORMATION
The descriptions of the products displayed on the Website are made based on information provided by the supplier of Sileu. Photographs relating to products on the website of Sileu on real objects for sale are offered in order to give the most truthful and accurate about the product and its features information.
PRICES
All prices listed products through the Web page are expressed in euros and include VAT. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by you.
We reserve the right to change our prices at any time but we undertakes to apply the current rates that have been indicated on the site at the time of your order.
The price of the products is stipulated at all times on our website. The maintenance of the Website is constant, but for a computer error some wrong price may appear. In this case, we inform possible by email or by telephone for the right price, giving you the option of reconfirming your order accepting the correct price or cancel the order no cost on their part. If you are unable to locate the order would be annulled and if He had paid any amount for him, that amount would be reimbursed in full.
IMPORT TARIFFS AND CONDITIONS
Home Health Spain supplies to all Spain. If there are different import conditions, Sileu does not assume responsibility for additional costs due to import such conditions or other impediments that may arise.
Tariffs and import taxes and expenses due to the import conditions are a charge of buyer.
PAYMENT
You agree to pay the order you perform. At the initial price listed on the website for each of the products offered will be added the relevant shipping costs rates. In any case, such charges will be reported to you before completing the purchase.
In the process of purchase, all the products you want to purchase are added to the cart and the next step will be to process the order and make payment in advance. So we offer several forms of payment:
- Payment by credit card (MasterCard, Visa, etc.) You must pay for your order amount by payment via credit card or debit card (Visa, Mastercard, American Express, Visa Electron and / or other similar cards) . Credit cards are subject to authorization by the bank of the same, but if not authorize payment, we are not responsible for any delay or non-delivery. The Member must notify Sileu any improper or fraudulent charge to the card used for purchases, by email, in the shortest time possible for Sileu can make the necessary arrangements.
- Payment by bank transfer
- Payment by Paypal.
AVAILABILITY
In the event that the product is not available after the order has been made, you will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to unavailability of a product does not entitle cancellation of the entire order. If as a result of this cancellation, the customer wants to return the product delivered shall follow the provisions of section Return.
SECURITY
Sileu has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the computer and the Partner Website. Thus, when using the SSL protocol ensures:
The Partner is submitting their data to the server center Sileu and not to any other to try to impersonate it.
That between the Partner and the server center Sileu encrypted data is transmitted, avoiding being read or manipulated by third parties.
Also, Sileu states that do not have access to confidential data concerning the means of payment used, and therefore no stores. Only “Paypal” and Sermepa system have access to this data for the management of payments and collections and are inaccessible to other third parties.
EXECUTION OF ORDERS
Once formalized the order, that is, with the acceptance of the CU and confirmation of the buying process, Sileu will always send an email to you confirming the details of the purchase.
DEADLINES, DELIVERY AND LOST
I. Product delivery
Sileu agrees to deliver the product in perfect condition at the address you indicate on the order form, which in any case must be within the Spanish territory. In order to optimize the delivery, thank you indicate a direction in which the order can be delivered within the normal working hours.
Sileu will not be responsible for errors caused in the delivery when the delivery address entered by you in the order form does not conform to reality or have been omitted.
II. Delivery term
Sileu will send your order on the day, provided it is done before 12 am of the current day. Sileu uses the post office in order to save costs to its customers. Transit time will be between 7 and 10 business days depending on the geographical area in which the customer is located. The average delivery time for Spain is 7 business days, however, there may be populations to be found in remote areas, need more days in transit. Sileu will not be responsible for any timely logistical problems that may be suffering Correos, as strikes or shortages in seasons massive mail increase in the Spanish territory. In the case of bulky orders, we will use Certified Mail service. In the case of transfer payment, delivery takes place as soon as we checked the order cost income in the bank account of Sileu. If you want to speed the shipment of your order, you can send us proof of payment / transfer [email protected] indicating order number and full name.
III. Misdelivery and Extravío
If after 10 working days from departure to delivery of the order has not been entered delivery, you should contact Sileu. In case you do not follow this procedure, after 15 days from departure to delivery of the order it will be returned to our stores and you will be responsible for shipping costs and return to origin of the goods, as well as possible associated management costs.
If the reason has not been able to make delivery package is lost, our carrier will initiate an investigation. In these cases, the response times of our carriers typically range from one to three weeks.
IV. Stagecoach delivery
You should check the condition of the package to the carrier or postman, on behalf of Sileu, to make delivery of the product ordered, indicating on the delivery note any anomaly that could detect on the packaging. If you later after reviewing the product, you detected any incident or any damage caused to it by shipping, You agree to notify Sileu via email in the shortest possible time and up to 4 business days from Delivery.
RETURNS AND COMPLAINTS
I. Return Procedure
All products purchased at Sileu may be returned and refunded, provided that you communicate to Sileu its intention to return the / the product / s purchased / s within a maximum period of 10 working days from the date of delivery and that the other conditions set forth in this paragraph are fulfilled.
Sileu will only accept returns that meet the following requirements:
- The product must be in the “same state as it was delivered” and must keep as far as possible their original packaging and labeling.
- The shipment must be made using the same box or envelope that we have sent, or otherwise in a similar format to ensure repayment in “perfect condition”.
- a “copy of the delivery note” should be included in the package, which also returned products and the reason for return are marked.
- Transshipment costs at its own expense.
- At the time we receive the goods (within maximum 10 days from the date of declaration of withdrawal) will be refunded the price paid for such products. The revocation period begins at the time you received the goods.
If you have to return the products, you must ensure that the shipment is properly and fully franked, since in that case will not be reimbursed the order price.
II. Refunds and claims
Returns and total or partial cancellations will result in partial refunds, since the return of products will result in a refund equal to the cost of returned products minus the cost of shipping your order.
Only in the event that the product delivered is defective or incorrect, Sileu reimburse you also dispatch costs.
GUARANTEE OF PRODUCTS PURCHASED
Sileu is now selling products from manufacturers or wholesalers. It also ensures that the products offered for sale on the Website are CE marked and ISO certification in force, ensuring quality and safety by manufacturers or wholesale distributors.
As far as possible as permitted by law, we exclude all guarantees without prejudice to anything that may not lawfully be excluded against consumers.
LIABILITY AND DISCLAIMERS
Sileu assumes no responsibility whatsoever, including but not limited:
- The contents of those pages that you or users can access from links in the Web, whether authorized or not.
Access of minors to the content included on the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of internet in order to prevent access to materials or content unsuitable for minors, as well as sending personal data without prior authorization from their parents or guardians. - Communications and dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice suffered you or individuals and / or groups as a result of those communications and / or dialogues Users.
- Errors or delays in access to the Website by you when entering your information in the order form, the slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, errors in the networks of data transfer, fortuitous events or force majeure and any other cause beyond their will and good faith of Home Health Spain unforeseen contingencies.
- Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
- Errors or damage to the Web site for use of inefficient service and bad faith by the Partner.
Of non-operational or problems with the email address provided by you for sending order confirmation.
Any liability that you could misinterpret the instructions. - It is not liable in case of delay in delivery or non-delivery due to incorrect data by the customer or technical errors by the carrier.
Sileu reserves the right to modify the conditions of application of promotions, you extend them communicating properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behavior in participation thereof.
PRIVACY POLICY
PERSONAL DATA PROTECTION
You agree to surf the Web page and use the content in good faith.
In compliance with the provisions of Law 15/1999, Protection of Personal Data, we inform you that by filling in any form on Web Site sileu.com or sending an email to one of our addresses:
- It constitutes acceptance of this Privacy Policy as well as Sileu authorization to treat the personal information you provide, which will be treated with the utmost confidentiality and be part of the files owned by sileu.com for management and to respond to them as well as for the commercial management that links us, and delivery via email sales you make on our website, for delivery of purchases. These data (name, address, email address, phone number to arrange delivery day, etc.) will only be transmitted to the carrier that made the delivery of the goods. For the payment process forward your bank to the banking institution to which we have entrusted with the processing of payment data.
- By simply visiting the Web, users do not provide any personal information or is obligated to provide.
Sileu assumes that the data have been entered by their owner or by a person authorized by it, and they are correct and accurate. - Under the current legislation on data protection, Home Health Spain has adopted the security levels appropriate to the data provided by you and also security, and has the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and removal thereof.
EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION
Personal information
You are responsible for updating their own data. At any time, the right of access, rectification and opposition to all personal data included in the various registration forms. To exercise this right you must access sileu.com, the option “My Account”. Therefore, you are responsible for the accuracy of the data and Sileu will not be responsible for the inaccuracy of your personal data. You can also cancel your account by sending your request to the email address [email protected]
Data of unregistered users
If you decide to make the purchase without registering must provide your personal information through an online form. You are responsible for the accuracy of the data and Sileu will not be responsible for the inaccuracy of your personal data. You agree to notify Sileu via email: [email protected] changes that occur in your personal data.
NULLITY
If any provision of the present CU is declared invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of the CU present.
Sileu can not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by the Sileu or statute of limitations applicable in each case.
MODIFICATION OF THE TERMS OF USE
Sileu reserves the right to modify at any time the presentation and configuration of the Website, and the present General Conditions. Therefore, Sileu recommends that you should read them carefully each time you access the Web Site. Users will always have these CU in a visible location, freely accessible to all queries want to perform. In any case, acceptance of the CU will be an essential prerequisite to the purchase of any product step available through the Web Site.
